The LEXTA approach to developing an IT service catalogue enables our clients to flexibly create IT services from modular IT service components and thus ensure that IT provides optimal support to business processes.
A wide range of best practice templates ensures that the IT service catalogue is transparent, embodies good market practice and can also be benchmarked – both in relation to service level agreements and to operational level agreements. To achieve this, LEXTA consultants adapt these templates to the individual client requirements, following a pragmatic approach instead of trying to maximise the level of detail.
As is our usual practice, we start IT service catalogue projects with an initialisation phase during which we clarify deadlines and responsibilities, and establish a common consensus about the detailed scope. Once project planning is complete, the later process can be divided into four phases:
We use the as-is assessment to first analyse the current documentation and examine the available portfolio. Here, we consider the services and service levels provided, as well as quantity structures and their variability, plus cost/price structures. A GAP analysis is used to visualise the resulting findings.
Conceptual design of service model/catalogue
Using best-practice approaches, we then draw up a service model and develop a technical service catalogue. This work produces a business service catalogue with measured quantity structures that is adapted specifically to your requirements and needs.
In the subsequent finance phase, we then draft a financial model, which is presented using spreadsheets, and complete unit cost calculations for the services. This detailed presentation guarantees complete cost transparency in relation to the services.
Finally, we plan the changes during transition to ongoing operations, and document aspects such as the elements and roles required for the service model. We conclude the project with a final implementation plan plus documentation.
The IT service catalogue includes almost all IT services provided, and best-practice profiles are available for all of the typical services:
The actual costs for the defined IT services are determined as discrete items by means of cost unit accounting within the service catalogue project.
Which costs are incurred?
Cost type accounting forms the starting point and the basis for all cost accounting work. Examples of typical cost types in scope here include:
Where are costs incurred?
Cost types are then collected and assigned to independent spheres of responsibility. Cost centres can also be defined by using the following criteria:
What are costs incurred for?
Finally, costs are collected again and allocated to IT services (cost objects). This provides the basis for unit cost accounting as well as pricing.