IT Service Catalogue
The LEXTA approach to developing an IT service catalogue enables our clients to flexibly create IT services from modular IT service components and thus ensure that IT provides optimal support to business processes.
A wide range of best practice templates ensures that the IT service catalogue is transparent, embodies good market practice and can also be benchmarked – both in relation to service level agreements and to operational level agreements. To achieve this, LEXTA consultants adapt these templates to the individual client requirements, following a pragmatic approach instead of trying to maximise the level of detail.
Goals and requirements for an IT service catalogue
- IT cost allocation that accurately reflects cost factors
Budgeting is significantly simplified and discussions with service recipients are more straightforward.
- Identification of cost drivers and optimisation factors
Services, quality, quantity structures and IT organisation costs/prices become truly transparent.
- Standardisation of the IT services needed
Custom solutions are optimised in a way that makes sense for the company.
- New IT services can be introduced flexibly and quickly
A tried-and-tested modular approach plus standardisation minimises the effort required for extensions and changes.
- Much-improved steering for IT
Precisely demarcated responsibilities for services are defined and a basis for meaningful steering and decision-making is created by using KPIs.
- Preparing for IT benchmarking and individual right sourcing
We supply a service average according to market standards, plus costs/prices per defined service on the market.