To produce a benchmark, LEXTA compares the scope and quality of an IT service to its corresponding prices or costs. We draw on extensive market data to analyse deviations and derive a detailed set of optimisation factors. Benchmarking has the capability to achieve a very broad range of goals.
Here are just a few of the issues faced by our customers:
- Do our service prices reflect market norms?
- Where could we potentially make savings?
- Have our processes been designed efficiently?
- Are we using our budget for the right things in IT security?
- What is the best metric to use to assess development?
What is IT benchmarking?
LEXTA applies a two-pronged strategy to IT benchmarking, which involves an orientation both on business benchmarking as well as technical benchmarking. For business-oriented benchmarking, we analyse IT costs and identify IT key figures related to business processes. We use these findings to derive trend statements for your IT costs, comparing these to those typical for your industry, as well as preparing a statement on user requirements compared to market practice. For technical benchmarking, we analyse the spectrum of IT services offered and scopes for services that can be standardised, while identifying IT costs and forecasting the same for the standardisable IT services. Once benchmarking is complete, a clear and comprehensible statement can be made about the company’s gap to IT service providers with an excellent price/performance ratio. Cost optimisation factors can also be reliably identified, along with an estimate of their potential.