| Benchmark | A benchmark is a set of conditions against which a product or system is measured. In surveying, a "bench mark" (two words) is a post or other permanent mark established at a known elevation that is used as the basis for measuring the elevation of other topographical points.
Benchmarking is one of LEXTA’s core competences. We strongly adhere to and recommend the IT-Benchmarking-Code.
LEXTA Benchmarking Code |
| Best Practice | A best practice is a technique or methodology that, through experience and research, has proven to reliably lead to a desired result.
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| BPO | Business process outsourcing
BPO is the contracting of a specific business task, such as IT or payroll, to a third-party service provider.
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| CAN | Corporate Area Network
A corporate area network CAN is a separate, protected portion of a company's intranet.
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| CEO | Chief Executive Officer
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| CFO | Chief Financial Officer
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| CIO | Chief Information Officer
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| COO | Chief Operating Officer
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| Corporate Network | Also called intranet.
A corporate network is a network that is contained within an enterprise. It may consist of many interlinked local area networks (LAN) and also use leased lines in the wide area network (WAN).
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| Cost-Cutting | One of LEXTAs core competences is the realisation of cost-cutting measures especially in the IT. |
| CTO | Chief Technical Officer
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| CRM | Customer Relationship Management
CRM is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. For example, an enterprise might build a database about its customers that describes relationships in sufficient detail so that management, sales people, people providing service, and perhaps the customer directly could access information, match customer needs with product plans and offerings, remind customers of service requirements, know what other products a customer had purchased, and so forth.
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| ERP | Enterprise Resource Planning
ERP is an industry term for a broad set of activities supported by multi-module application software that helps a manufacturer or other business manage the important parts of its business, including product planning, procurement, inventoriy maintenance, interaction with suppliers, customer service, and order-tracking.
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| IT | Information Technology
IT is a term that encompasses all forms of technology used to create, store, exchange, and use information. It is the technology that is driving what has often been called "the information revolution."
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| IT-Benchmarking-Kodex | LEXTA Benchmarking Code |
| ITIL | Information Technology Infrastructure Library
ITIL is a set of best practices standards for information technology service management. The ITIL provides a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. The ITIL is organized into "sets" of texts which are defined by related functions: service support, service delivery, managerial, software support, computer operations, security management, and environmental.
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| NAS | network-attached storage
A NAS device is a server that is dedicated to nothing more than file sharing. NAS is hard disk storage that is set up with its own network address rather than being attached to the department computer that is serving applications to a network's workstation users. By removing storage access and its management from the department server, both application programming and files can be served faster because they are not competing for the same processor resources.
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| Outsourcing | Outsourcing is an arrangement in which one company provides services for another company that could also be or usually have been provided in-house.
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(see BPO)
BPO |
| PMI – Phase | Post merger integration phase
The PMI phase is the time of integration after the merge of companies. Oftentimes problems go along with the merger. |
| Pricing | Pricing is one of the four aspects of marketing. The other three parts of the marketing mix are product management, promotion, and distribution. It is also a key variable in microeconomic price allocation theory. Pricing involves asking questions like: How much to charge for a product or service?
The experts of LEXTA look forward to answering this and all your other questions concerning IT . |
| SAN | Storage Area Network
A SAN is a high-speed sub-network of shared storage devices. A storage device is a machine that contains nothing but a disk or disks for storing data. |
| SCM | Supply Chain Management
SCM is the oversight of materials, information, and finance as they move in a process from supplier to manufacturer to wholesaler to retailer to consumer. SCM involves coordinating and integrating these flows both within and among companies.
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| SLA | Service Level Agreement
An SLA is a contract between a network service provider and a customer that specifies what services the network service provider will furnish. More recently, departments in major enterprises have adopted the idea of writing a SLA so that services for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.
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| Sourcing | Sourcing means cutting down prices for a product or license to buy, cutting down costs of supply and support, financing or the acquisition of material.
This is one of LEXTA’s core competences. |
| Unbundling | Unbundling means separately pricing and selling all of the services that comprise today’s utility service. Unbundling could enable a competitive market to develop in some services, so that customers could choose services they need, decline those that they do not, and presumably pay less. |
