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New service for computer center and IT departmentsOptimisation of processes is based on unbiased time data - especially in IT management. In order to determine the potential for optimisation in IT operations and interface management reliable data on the actual expenditure of time is necessary. On this footing solid conclusions can be reached concerning the employed personnel.In collaboration with REFACONSULT we have developed a new consulting service where REFACONSULT's proven methods of time management meet LEXTA's extensive IT expertise. The service is suited for a wide range of applications such as operation of computer centers, help desk and callcenters operations, as well as reinstallation of new hardware. As a result savings potentials around 20% are not only possible but likely. |
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